Route new tickets, message replies, and customer satisfaction events from Gorgias straight into Shopify Flow — tag VIPs, escalate priority, follow up automatically.
Gorgias Rules automate inside Gorgias — assigning, tagging, and replying to tickets — but they don't call a Shopify Flow or a Shopify-side webhook macro out of the box; teams reach for an external connector to bridge the two (Gorgias Rules FAQ). So a "VIP ticket just arrived" signal can't natively trigger a Shopify customer tag or priority workflow.
Flow Plus bridges it with a single webhook. Send the Gorgias ticket event to your Flow Plus channel, map ticket ID, subject, customer email, and priority onto Field1..Field8 (full payload in JSONString), and Shopify Flow tags the customer as a VIP, escalates priority, and alerts your CX team — all without writing code.
4 common Gorgias → Flow workflows. Install, point your webhook here, done.
A new Gorgias ticket lands. Flow Plus extracts customer info and priority; Flow tags the customer, sets internal flags, and notifies your CX team.
Customer replies on a thread. Flow can re-prioritise based on keywords, update tags, or wake a stale workflow.
Customer scores their support experience. Flow tags low-score customers for outreach and high-scores for review requests.
Any custom Gorgias webhook — pick the 8 fields that matter to you.
The template comes pre-mapped to the standard Gorgias payload shape — no field selection needed for common events.
In Gorgias, add an HTTP integration that posts on ticket events under Settings → Integrations → HTTP / Webhooks.
Use the Flow Plus trigger inside Shopify Flow — your fields appear as variables. Drop them anywhere you'd normally drop trigger data.
Install Flow Plus on Shopify, pick the Gorgias template, and you'll be triggering Flows from Gorgias in minutes.
Install on Shopify